1. Information We Collect
We may collect account details, contact information, product usage information, device information, and communications you send to us. The information we collect depends on the products and features you use.
2. How We Use Information
We use information to provide, maintain, secure, and improve our services; respond to requests; communicate with you; prevent misuse; and meet legal and contractual obligations.
3. Clinical and Patient Data
Scanbo AI products may process clinical or patient information only as directed by an authorized customer and for the purpose of providing the requested service. Customers remain responsible for obtaining appropriate notice, consent, and authorization before using the services.
4. How We Share Information
We may share information with service providers that process it on our behalf, professional advisers, or public authorities when required by law. We do not sell personal information.
5. Security and Retention
We use administrative, technical, and organizational safeguards designed to protect information. We retain information only for as long as reasonably necessary for the purposes described in this Policy, customer instructions, and applicable legal requirements.
6. Your Rights and Choices
Depending on applicable law, you may request access, correction, deletion, restriction, portability, or information about our handling of your personal information. You may also unsubscribe from non-essential communications. Requests can be sent to [email protected].
7. Healthcare Privacy
Ambient, RxShield, and Relay may process clinical or patient information only as directed by an authorized customer and according to the applicable product and customer agreement. Ambient-specific audio handling and RxShield-specific no-PHI workflows should not be assumed for every Scanbo AI product.
8. Cookies and Analytics
We may use essential cookies for authentication and security and optional analytics to understand product performance. We do not use personal information for advertising or sell personal information.
9. Children’s Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
10. Contact Us
For privacy questions or requests, contact [email protected].